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Hotel Management and Operations, by Michael J. O'Fallon, Denney G. Rutherford
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Hotel Management and Operations, Fifth Edition provides a practical, up-to-date, and comprehensive approach to how professionals across the industry manage different departments within their operation. From the front office to finance, from marketing to housekeeping, this resource offers advanced theory played out in practical problems. Multidimensional case studies are a notable feature, with complex management problems portrayed from multiple viewpoints; “As I See It” and “Day in the Life” commentaries from new managers provide further real-world perspective. Covering the latest issues affecting the industry, this text gives students and professionals an up-to-date, dynamic learning resource.
- Sales Rank: #463573 in Books
- Published on: 2010-01-12
- Original language: English
- Number of items: 1
- Dimensions: 9.10" h x .70" w x 7.40" l, 1.93 pounds
- Binding: Paperback
- 512 pages
Most helpful customer reviews
8 of 9 people found the following review helpful.
Dull, Dry and Dated
By Zumpie
Even though the authors periodically "update" their crappy text, there's nothing new, it's still painfully, desperately dull and all the "as I see its" are generally unique to one, large resort property. And all the studies supporting his cases are either painfully dated (like 1985-1990), supporting companies now out of business (or practices largely abandoned) OR an issue is presented, the corrective steps presented and they we're never told what the actual results were.
I both taught hospitality management and (unlike many other instructors) have extensive professional hotel experience. This book offers nothing beneficial---it's boring to read, with really not a lot of stuff to learn from, just endless droning.
2 of 2 people found the following review helpful.
Misled
By Emilio Ferrero
This book is a recompilation of valuable articles. I was looking for a more structured textbook. I guess I was mistaken...
2 of 3 people found the following review helpful.
As advirtised
By aztec sunshine
Book had alot of case studies in it, not the typical text you would recieve but i needed it for a class and it was in good condition and came very quickly
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